Contact Us

Get in Touch

Questions about a deposit, a withdrawal, a bonus or a verification check all land with the BetMac support team. Nobody else can look into your account, so writing to us directly is always the fastest route to an answer. This page collects every way of reaching us in one place, together with what to prepare first.

Email and Live Chat

The address is [email protected], read by a human on the team, with a reply typically inside one business day. Live chat sits inside the site whenever you are logged in, and it stays the quicker option for anything urgent. Account matters during an active Time Out also go through these same two channels.

Before You Write

Include the username on your account and a short, plain description of what happened and when. Screenshots of an error message speed things up more than anything else you can attach. Never send your password or full card number by email, because we will not ask for them.

Verification requests deserve one extra note. If we have asked for documents, upload them through your account rather than sending them by email, since that route is faster and safer. A message telling us the upload is done helps the check move along.

Our Address

Bissell St, Birmingham B5 7HP, United Kingdom. This is our correspondence address rather than a walk-in customer desk, so account matters are handled online through chat, email or the form below.

Contact form